Shipping policy

Your product ships to you free if your purchase is over $200.

Orders less than $200 are shipped at a flat rate of $6.99. We will do our best to ship out your order within the same or next business day via UPS Ground Saver (1-5 days) when available or UPS 3 Day Select (1-3) days when available. Please contact us if you are looking to receive your order any sooner, and we will do our best to accommodate you! (additional shipping charges may apply)

Holiday Shipping: Please note: any orders made AFTER 12/15/2025 are not guaranteed to be delivered before Christmas (12/25!)

 

The Sōl Collective is not responsible for mailing issues or items lost in the mail if the package is deemed "delivered" by carrier. 

We do not ship internationally (yet!), and ship daily in the USA.

RETURNS:

If an error has occurred in your order or merchandise is defective, please contact us within 3 days of delivery. 

To start a return with us, click here.

We are happy to provide the return label, however, you will be responsible for paying your return shipping cost. When you receive a refund for your product, the cost of initial shipping and return shipping will be deducted from your refund at a flat rate of $6.99 per way.

Refunds do NOT apply on previous purchases due to discounts or sale events. 

Your product(s) should be returned in new/unused condition, free of stains or smells, and with tags intact. Any signs of wear and tear will deem your item(s) nonrefundable. 

We are not responsible for merchandise damaged after the item has been worn or washed. 

SHIPPING GUIDELINES:

Please refer to the "Product Details" dropdown shown under the product description for helpful sizing information. If you still have a sizing question, rather than purchasing excessive sizes or guessing, please text or call 412-252-2733 (Tu-Sa 10am-5pm EST), use our chat feature on the site, or shoot us an email hello@thesolcollective.com! We know our product inside out and would be happy to guide you to save you the hassle of returns!