What type of shoes and clothing do you carry?
European-inspired, exclusive, unique, quality footwear and apparel. Phew, that’s a lot of adjectives, but it’s true! Limited-production items are one of our specialties. We love working with smaller brands and bringing you items that are typically difficult to find. When sourcing product, we focus on quality of materials, construction, and fit as key characteristics. You should love how your shoes and clothes look AND how you feel in them!
Where are your shoes and clothes made?
We’re focused on European and South American production, like Italy, Portugal, Spain, and Brazil. Very few of our products are mass produced, and any that are, are produced in luxury factories or smaller Asian factories where the brand either has local management or ownership of the facility. This means you can trust the quality of our goods regardless of the origination of the products.
What payment methods do you accept?
We accept all major credit cards as well as payments through PayPal, Shop Pay, Klarna, Apple Pay, Google Pay, and Facebook Pay.
Do you ship?
Yes! We offer free shipping on purchases of $200 or more via USPS. Orders less than $200 are shipped at a flat rate of $6.99. Keep in mind we look big online, but are actually a small boutique. We always do our best to ship your order out within the same or our next business day! We ship priority (1-3 day delivery) typically, but won’t make you pay extra for it.
What is your return policy?
Our return policy lasts 14 days for both in-store and online purchases. If 14-30 days have gone by since your purchase, we can offer you store credit in the amount of your purchase or matching the markdown price IF your item has been marked down in that time frame. After 30 days, we unfortunately we cannot offer you a refund or exchange. Please respect our policies.
ALL discounted items are final sale. No exceptions.
You are responsible for paying your own return-shipping costs for your item. Shipping costs are non-refundable. When you receive a prepaid return label from us, the cost of the return shipping label will be deducted from your refund.
How do I make a return?
Click here to start your return.
How do I know what size to order?
Deciphering sizing online is tough! We know our products inside out and would love to save you the hassle of returns. Rather than purchasing excessive sizes or guessing, please text or call the shop 412-252-2733, use our chat feature at the corner of your screen or email hello@thesolcollective.com.
What is the standard American to European size conversion?
Keep in mind that every brand is different and even styles within the same brand can sometimes differ! The general American to European size conversion is below, however it can vary:
USA EU
5.5-6 = 36
6.5-7 = 37
7.5-8 = 38
8.5-9 = 39
9-9.5 = 40
10-10.5 = 41
11 = 42
Why The Sōl Collective?
Whether you're shopping with us online or in person, we strive to make shopping enjoyable and seamless. Whether you’re just browsing or needing some serious retail therapy, we are happy to hang with you at the shop or talk through your personal style and sizing via chat on the site, or a text or call to our shop phone. We source products from many small vendors, love to support local makers, and often partner with brands that are working to be sustainable and/or offering unique, quality products. If we don’t have what you’re looking for or needing, we never hesitate to help you find another store or outside brand to suit your needs, especially if we can direct you to yet another amazing small business! It’s all about helping you feel your most confident in what you’re wearing and being a safe place to play on your off time.
How can I partner with The Sōl Collective?
We love giving visibility to other small businesses. Additionally, our customers mean the world to us, so offering our community interesting events and unique shopping experiences is a top priority! Feel free to reach out to hello@thesolcollective.com to inquire about what's coming up next and/or collab with us!