Refund policy

Return Eligibility

  • Full-price items can be returned within 14 days of purchase for a full refund.
  • Store credit available for full-price items returned within 15-30 days after purchase.
  • Items must be:
    • Unused and in original condition
    • Free of stains/smells/any signs of wear
    • In original packaging
    • Accompanied by receipt or proof of purchase
  • Any shoe box shipped back WITHOUT protective packaging (i.e. a shipping envelope or box) will be subject to an additional $10 repackaging fee.

Non-Returnable Items

  • Sale or discounted items
  • Gift cards
  • Consumables
  • Health and personal care items

Final Sale Items

All discounted/sale items are final sale as is.

Online Returns

  1. Submit Return Request
    • Visit our returns portal here.
    • Approved returns will receive a prepaid return shipping label via email
  2. Shipping Details
    • Customer is responsible for return shipping costs
    • Shipping costs are non-refundable
    • Return label cost will be deducted from refund
    • We recommend tracking/insurance for items valued over $75
  3. In-Store Returns
    • Online purchases can also be returned to our in store location at 23 Brilliant Ave!
    • Same eligibility requirements apply

Refund Processing

  1. Timeline
    • A confirmation email will be sent upon approval of return.
    • Refund processed to original payment method
    • Processing time: 5-7 business days
  2. Missing Refunds
    • Check bank account
    • Contact credit card company
    • Contact bank
    • If still missing, contact us:
  3. Refunds do not apply on previous purchases due to discounts or sale events. 

Exchanges

  • Defective or damaged items will be replaced or returned for a full refund.
  • For size/color exchanges within the above outlined 30 day window, please reach out to us at: hello@thesolcollective.com

Gift Returns

  • Items marked as gifts: Store credit issued to recipient
  • Items not marked as gifts: Refund sent to original purchaser